Shipping Policies

Bookstore Shipping Policies

General Disclaimer: Product prices already reflect discounts unless otherwise specified. Offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, taxes, or shipping and processing charges. Consumers must pay applicable sales tax. Offers may not be combined with other sales, promotions, quantity discounts, codes, coupons, or offers. Promotions have no cash value and cannot be sold or bartered. Deeper Walk International reserves the right to end or modify any promotion at any time. Other restrictions may apply to promotions.

Shipping: All shipments will be sent via U.S. Postal Service. Orders will be shipped as timely as possible, Monday through Friday. Customers will receive an email notification when their order is shipped.

Foreign Orders (including Canadian orders): Deeper Walk International does not control shipping charges for foreign carriers. Shipping prices on foreign orders cannot be adjusted. The USPS requires all foreign orders to be shipped with Priority Shipping. After the package is handed off to the foreign carrier, there is no tracking available. Deeper Walk International is not responsible for delivery failures or damages outside the U.S.

Closures: Distribution will be closed on all postal holidays. Watch for year-end shipping information regarding any other designated closures.

Returns: Purchases are final. If merchandise arrives damaged or defective, contact us within one week of receipt. Damaged merchandise is usually replaced at no cost to the customer.

 

Bookstore Refund Policies

Returns and Exchanges: We allow for refunds and exchanges. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. Some goods are exempt from being returned, including all downloadable items. All sales on clearance items are final and not eligible for return. A receipt or proof of purchase is required to complete your return.

Partial Refunds: Only partial refunds may be granted in certain situations:

  • Books with obvious signs of use.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Refunds: We will notify you via email or phone regarding the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.

Damaged Items: We replace items only if they are defective or damaged. To exchange an item, email our distributor at support@humbleshack.net.